Frequently asked
Our Cookies
Which cookies do you offer?
We offer an extensive selection of up to 20 different flavors every day. From the classic chocolate chip cookie to seasonal specials like gingerbread cookie or strawberry cookie – there's something for everyone.Our cookies are crispy on the outside and soft and chewy on the inside. In our opinion, the perfect combination.We have simple cookies without filling or topping, filled cookies (e.g. with peanut butter cream or pistachio filling), and cookies with toppings like our tiramisu cookie. Come visit us and see for yourself!
What allergens are contained?
All cookies contain wheat flour. In addition, we use eggs, milk, soy, oats, almonds, hazelnuts, walnuts, peanuts, pistachios, macadamia nuts, pecans and sesame in our production. A detailed overview of which flavor contains which allergens can be found in our shop or here.
Do you offer vegan options?
Yes, we have several vegan cookies in our standard selection (e.g. tiramisu cookie, burnt almond, Lotus) and can also make many flavors vegan on request. Feel free to reach out to us if you have any special requests.
Do you make gluten-free cookies?
No, sorry, we do not make gluten-free cookies.
How long do your cookies keep?
Our cookies have a very good shelf life. Cookies without topping can be stored for 3 days without any loss of flavor. They will last even longer than that. Cookies with topping are best stored in the fridge for up to 2 days and should be brought to room temperature before eating. You can of course also freeze the cookies and thaw and enjoy them within the next 4 weeks. For cookies without topping, we recommend briefly reheating them in the oven (about 2 minutes at 160°C/320°F).
Are your cookies freshly baked?
Yes, we bake fresh cookies in our café on a daily basis.
Our Café
Where can I find your café?
Preparations are in full swing and as soon as we know when we will be opening, we'll let you know here and on our social media channels. Just check back regularly.
Do you offer drinks?
In our café we offer a wide selection of hot and cold drinks for dine-in or takeaway. We are happy to prepare various coffee specialties, matcha, hot chocolate, tea, lemonade, and other beverages for you.
What are your hours of service?
Once we open this location, you'll find our opening hours here.
What payment methods do you accept?
You're welcome to pay by card (debit, credit, or Girocard) or cash.
Am I allowed to bring my dog?
Yes, we love your furry friend.
Are you planning to open further locations?
Currently, we are fully focused on opening our first location. However, we don't rule out opening more locations in Hamburg.
Order & Delivery
How can I order cookies?
Currently, we don't offer delivery for individual orders. However, you can pre-order your favorite flavors and pick them up at our shop to make sure they're in stock. Simply send us a message via the contact form, email, or WhatsApp, or give us a call up to 24 hours in advance.
How much lead time do you need for an order?
Ideally 24 hours. For larger orders of around 50 cookies or more, please check out our cookie catering information.
Do you offer delivery?
Currently, we only offer delivery for cookie caterings of around 50 cookies or more.
Can I order through delivery services like Lieferando?
We are not yet listed on any delivery services. Follow us on Instagram so you don't miss any news.
Can I pick my cookies up?
Absolutely! Order your cookies and we'll prepare everything so you can pick up your order at our shop at your desired time.
How much are the cookies?
We have three price categories. Classic, Premium, and Triple "o". Classic is currently priced at €3.50 per cookie, Premium at €3.90, and Triple "o" at €4.20.
What payment methods do you accept?
You can pay with cash or card at our shop. We accept all common card providers (credit & debit as well as Girocard).
Cookie Catering
Do you offer cookie catering in Hamburg an?
Yes, we deliver our cookies to your event. Get in touch with us and we'll create a customized offer for you.
For what events can I book cookie catering?
You can book cookie catering for all kinds of occasions. Whether it's a private celebration like a wedding, birthday, confirmation, or baptism, or a corporate event like a Christmas party, summer party, or kick-off. We also cater for agencies or film shoots. Just get in touch with us.
Do you offer individual or branded cookies and packaging
Of course, we adapt packaging and branding to your specifications. Whether individually wrapped or loose for you to arrange yourself, whether cookies from our standard selection or custom creations matching your corporate design. We make almost anything possible. We can create color-matched glazes or colored creams, use edible logo toppers, or add lettering to the cookies. Packaging can be customized with stickers or stamps. We'll find the best solution for your event.
How far in advance should I book a catering?
Depending on the scope and desired level of customization, we need more or less lead time. Quantities of up to 100 cookies from our standard selection can be delivered on short notice, usually within 24 hours. For larger quantities, a lead time of 72 hours is required, and for customized cookies, e.g. with logo toppers, 4 weeks is ideal.
What payment options do I have for a catering?
Catering can be paid by invoice, card, or cash – either upon delivery or in advance. For larger orders, a prepayment may be required.
Workshops & Events
Do you offer workshops in Hamburg?
We occasionally host open workshops. Follow us on Instagram to find out about upcoming dates. You can also book workshops for your group with us.
How many people can take part in a workshop?
We can offer workshops for up to 20 people in our premises.
Can I book a private workshop?
Yes. Feel free to contact us and we'll discuss the details.
How much does a workshop cost?
Workshop prices depend on various factors such as time, duration, number of participants, and scope. We calculate prices individually based on your requirements. Feel free to get in touch with us.
General questions
Who is behind Coookies?
I’m Gudrun, the founder of Coookies. My passion for baking started early in my childhood. From a young age, I was fascinated by creating delicious treats from simple ingredients and surprising guests with them. As a teenager and young adult, I thoroughly enjoyed working in various jobs in the hospitality industry – in cafés, at trade fairs and events, hotels, and as a flight attendant. After my studies and 20 years of working as an employee in the corporate world, it was time for a fresh start that would lead me back to what truly makes me happy: surprising people with freshly baked creations.
Where can I find you on social media?
You can find us on Instagram and TikTok as @coookies_hh and on LinkedIn and Snapchat as Coookies. We'd love it if you gave us a follow.
What's the best way to reach you?
Give us a call or reach out via WhatsApp, email, or the contact form. You can also send us a message on our social media channels. We look forward to hearing from you!
Where can I leave feedback?
Send us a message directly or leave us a review on google maps.